Exchange Policy
EXCHANGES
At S L Jewelry Designs, we understand that finding the perfect fit for your watch band is important. That's why we are happy to offer exchanges for our products, especially when it comes to achieving the correct wrist size. If you need to exchange your watch band for the same item purchased, simply send us an email at sherri@sljewelrydesigns.com. We will be more than happy to assist you in discussing the necessary changes before you return your item back to us for exchange.
When returning your item, please make sure to send it to the following address:
S L Jewelry Designs
902 Meadow Flower Lane
Garland, TX 75043
Once we receive your item, our team will carefully inspect it to ensure it is in the same condition as when you received it. We kindly ask that you return the item unused and in its original packaging to be eligible for an exchange. We will send out the new item withing 7 business days of receiving the returned item.
Please note that custom items cannot be exchanged. Additionally, we do not offer refunds for gemstone variations as these are natural occurrences.
Our general exchange policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret to inform you that we cannot offer an exchange or refund.
If you have any further questions or concerns regarding our exchange policy, please do not hesitate to contact us. We value your satisfaction and are committed to providing you with the best possible shopping experience.